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Ebay Customer Service uses the community to find answers, so where’s the service?

Started by Dave Delaney · 12 months ago

Read the transcript here.

A couple of weeks ago I held an Ebay auction for my magic 8,000 tweet card. If you’ve been following my MacBook Mission story, then I’m sure you’re already aware of it. It had been a long time since I posted anything on Ebay, so I was thinking I might be […]SHARETHIS.addEntry({ title: "Ebay Customer ... Continue reading »

4 comments

  • Matthew Snodgrass

    12 months ago

    Four pages of chat just to put explain adding HTML to eBay? Wow.
    reply
  • Dave Delaney

    12 months ago

    Great to hear from you. Yes, it's pretty crazy. When you read through it
    you'll see how many times I had to repeat the question. I even provided
    screen shots of examples of what I was trying to achieve, so that I was
    certain I was being clear. I don't know if this is the result of outsourcing
    to poorly trained staff, or simply poorly trained staff.

    I highly doubt I'll get an answer from Ebay.

    Do you still use Ebay?
    reply
  • Matthew Snodgrass

    12 months ago

    I do from time to time. I've not tried anything to crazy when it comes to extensive HTML in the description. I'm of the school that if the item listing looks fairly basic, then it's most likely just an individual user trying to sell a thing. When it looks like a corporate Web site, I stay away, because I know I'm probably not getting a deal.
    reply
  • Dave Delaney

    12 months ago

    That's a good point, I'm of that mind too. The only reason why I needed to
    use HTML was to share the video which featured the item in it. Otherwise,
    the explanation just would not be enough.

    Cheers.
    reply

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